Refund Policy

1. Free trial

Every new account gets 7 days of full access to Mira All-Access, free of charge. Setting up your payment method during the trial places a small, refundable authorization hold (₹1) to confirm your card or UPI mandate works — this is not a charge for the subscription itself, and it’s reversed automatically by your bank or payment provider. You are not charged the subscription fee until your 7-day trial ends.

2. Subscription billing

After your free trial, Mira All-Access is billed at ₹499 per month, charged automatically via UPI Autopay or card auto-debit through our payment processor, Cashfree Payments. Billing recurs every month from the date your first charge occurs, until you cancel.

3. Cancelling your subscription

You can cancel anytime from your billing page, with immediate effect on future charges — once you cancel, no further payments are ever taken. You keep full access to Mira for the remainder of the period you’ve already paid for (or the remainder of your free trial, if you cancel before being charged); access ends when that period is over, and your subscription does not renew.

4. Refunds

Because cancelling stops future billing immediately and you retain full access through whatever period you’ve already paid for, we don’t offer partial or prorated refunds for unused time within a billing period you cancel mid-cycle — you simply keep using the Service until that period ends, at no extra cost.

We do issue a full refund, on request, in these cases:

• You were charged after a subscription that was already cancelled;
• You were charged more than once for the same billing period (a duplicate or technical error);
• A payment was deducted but Mira All-Access was never actually activated on your account.

To request a refund, email marketing@theagenticuniverse.com with your account email and the date of the charge in question. We review each request and aim to respond within 5 business days. Approved refunds are returned to your original payment method via Cashfree Payments and typically reflect within 5–7 business days, depending on your bank.

5. Failed or disputed payments

If a renewal charge fails, we’ll notify you by email and in-app, and your account moves to a past-due state until payment succeeds or you cancel. We don’t charge late fees. If you believe a charge was made in error, contact us before raising a dispute with your bank — most billing questions can be resolved directly and faster that way.

6. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be reflected by an updated “Last updated” date above.

7. Contact

Questions about billing or this policy can be sent to marketing@theagenticuniverse.com.